FAQ
All your questions about deposits, withdrawals, bonuses and verification at 777 com answered
From opening an account at 777 com to depositing and withdrawing via bKash, Nagad or Rocket, the welcome bonus rules, and identity verification — this page brings together detailed answers to the questions players ask most. If you cannot find your question here, chat with us 24/7 via live chat.
Table of Contents
Deposits
Log in to 777 com and go to the Wallet section. Select the "Deposit" option and choose bKash. Send the payment from your bKash account to the designated number and submit the transaction ID. Once completed correctly, the amount will be added to your balance within a few minutes. Please note, the minimum deposit amount is ৳500.
777 com currently supports three mobile wallet methods: bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are widely available to most users in Bangladesh and are well known for fast transactions. The deposit process is straightforward and can be managed from your Wallet page.
The balance usually updates within a few minutes. If the money has not arrived after 15–20 minutes, collect the transaction reference number from your bKash, Nagad or Rocket app and contact 777 com's 24/7 live chat. Providing the reference number will help our support team resolve the issue quickly.
To start any game at 777 com — slots, live casino or sports betting — the minimum deposit is ৳500. This amount is the same across all methods (bKash, Nagad, Rocket). There is no maximum deposit limit, but it is important to read the terms and conditions to receive a bonus.
777 com does not charge any separate fee on deposits. However, the mobile wallet operator's own service charge may apply to the amount you send from your Nagad or Rocket account — that is entirely subject to the platform's own rules. If you are unsure about anything, ask via live chat.
No. At 777 com, deposits must be made only from a bKash, Nagad or Rocket account registered in your own name. The name on your site account and the name on the wallet must match. Transactions sent from a wallet under a different name may be held up during the verification process.
How to Withdraw
The minimum withdrawal amount from 777 com is ৳800. Withdrawal requests below this amount are not accepted. This same limit applies to all three methods — bKash, Nagad and Rocket. Visit the Wallet page for full details on the withdrawal process.
777 com generally completes withdrawals within 1 hour — this applies to bKash, Nagad and Rocket alike. Occasionally, verification or peak periods may cause a slight delay. If more than 1 hour has passed, contact live chat.
Yes, but bonus funds cannot be withdrawn directly — the wagering requirement must be met first. For the 777 com welcome bonus, the bonus amount must be wagered 20 times. For example: deposit ৳1,000 and receive a ৳1,200 bonus — you must place ৳1,200 × 20 = ৳24,000 in bets before withdrawing.
Yes. Under 777 com's rules, withdrawals must always be made to a bKash, Nagad or Rocket account registered in your own name. If the name on your 777 com account does not match the wallet name, the withdrawal may be held and additional verification may be required.
"Pending" means the request is awaiting review. 777 com reviews every withdrawal for security purposes. This is usually automatic and completes within 1 hour. If it remains pending for a long time, contact live chat from your logged-in account.
Welcome Bonus
777 com gives new members a 120% bonus on their first deposit, up to ৳20,000. To claim the bonus, open an account, activate the bonus offer, and make your first deposit. Example: deposit ৳1,000 and receive a ৳1,200 bonus — total balance ৳2,200.
No. The 777 com welcome bonus is available only once per player — only on the first deposit. Attempting to claim the bonus by opening multiple accounts using the same name, address or device may result in those accounts being closed.
The wagering requirement for 777 com bonuses is 20 times the bonus amount. The calculation is based on the bonus only, not the deposit. Example: deposit ৳33,400 and receive a ৳20,000 bonus — you must place ৳20,000 × 20 = ৳4,00,000 in bets before withdrawing. Read the terms and conditions for full details.
Slot games generally contribute the most towards wagering. Live casino games such as baccarat or roulette may count partially, but not in full. Sports betting on cricket or football also counts towards wagering. Check 777 com's terms and conditions for exact details.
777 com bonuses have a set validity period — if the wagering requirement is not met within that time, the bonus is cancelled. For the exact validity period, check the bonus offer description or the terms and conditions. It is advisable to start using the bonus before it expires.
Yes, if the bonus is activated and the deposit is completed, the bonus is automatically added to your account. However, bonus funds and real funds are tracked separately. The deposited amount can be withdrawn at any time, but the bonus funds remain separate until wagering is complete.
Verification and Documents
Yes, this is mandatory. The name used for registration at 777 com and the name on the bKash, Nagad or Rocket account used for deposits or withdrawals must be the same. If the names do not match, the withdrawal may be rejected or additional verification may be required. So it is important to enter your correct name at registration.
777 com may request verification documents typically at the time of the first withdrawal, before large transactions, or if unusual activity is detected on an account. This is a normal process required for security. Submitting documents promptly helps complete the process faster.
777 com uses SSL encryption and strict data protection measures. Your national identity card or other documents submitted are used only for verification purposes and are not shared with third parties. You can find full details in our privacy policy.
If your documents are rejected, 777 com will generally inform you of the reason. Common reasons include a blurry image, an expired document, or a name mismatch. Resubmit the corrected documents. For any issues, help is available in Bengali via 24/7 live chat or email.
No. All casino and betting activities at 777 com are strictly for users aged 21+. The correct date of birth must be provided at registration and age is confirmed during verification. Users under 21 are not permitted to create or use an account. Read the responsible gaming guidelines.
Have more questions? We are always here to help
If you did not find your answer on this page, do not worry — the 777 com support team is available seven days a week, twenty-four hours a day. Assistance is available in both Bengali and English.
Live Chat
24/7 instant response — open the chat window from any page on the site
Email Support
For complex matters such as verification, bonus disputes or payment issues, write to us in detail by email — our team will get back to you with a resolution promptly.